How it works

TCL established an employee co-operative to address the challenges facing the sector, such as:

  • Engaging employee members in operational decision making such as rosters, budgets and designing client care programs providing an autonomous working environment where worker members have more control over their work;
  • Providing a supportive work environment through self-organising local teams, which enable employee members to work locally in their communities and receive the support of their fellow members reducing unnecessary and expensive travel time; and
  • Providing high quality and consistent care to build trusted relationships with clients through empowered and engaged employee members.

The comparative advantage of a co-operative approach

There are three key aspects of employee owned co-operatives that set them apart from not-for-profit or for-profit organisations and enables them to deliver benefits for employees, members and clients: 

1. Member engagement: A key co-operative principle is member engagement achieved through member ownership and involvement in decision making. This results in high levels of engagement and satisfaction and is demonstrated through the continued membership of all of the original TCL members.

2. Reinvested profit: TCL is owned by its members for their benefit. This means that profits are reinvested into the business to improve services, enhance conditions for members (TCL will aim to pay above Award wages), improve systems, technology and education (TCL will open a training arm focused on best practice in care services and self-management).

3. The Co-operative Principles: underpin TCL’s operation and ensure member participation, education and training and democratic member control. These are robust foundations for operating TCL in line with its purpose.

These mechanisms create competitive advantages for TCL and deliver a range of significant benefits for members and clients (Figure 1).


Figure 1: The comparative advantage of TCL

Empowerment and self-determination

The employee owned co-operative model provides TCL employee members with the opportunity to have greater control over their working environment. At TCL, employee members work in self-organising local teams9. This structure enables employees to make operational decisions on a day-to-day basis and also on long term planning such as budgets, pay and conditions.

“We believe in our people so we trust them… they can make their own mistakes and success stories and learn from them.”

Robyn, founder

Working conditions, training & support

TCL was founded on the belief that quality home care is the result of a quality working environment. By reinvesting profits into the business, TCL is able to improve the working conditions of employee members by providing above award wages for casual and permanent part time employee members and pay equality for management, administrative staff and carers. TCL will develop a training arm focused on best practice in care services and self-management. 

Staff travel long distances between clients with the majority of TCL’s competitors, contributing to the difficulties carers face in their roles. The use of local teams is a distinct departure from this approach. TCL offers its employees the opportunity to work where they live. Hiring is done locally and teams are built locally.


Financial sustainability

As an employee owned co-operative, TCL returns a large part of its profits directly back into funding operations. This financial sustainability is one of the comparative advantages of the TCL as an employee owned co-operative. TCL is in an enviable position with the introduction of the National Disability Insurance Scheme where block funding will be replaced by payment in arrears for work completed. While this impacts the cash flow for many NFPs who are reliant on government block funding, the changes will have little impact on TCL, which has become skilled in financial management and self-funded growth.

Individualised, affordable & quality care

TCL is committed to providing people-centred care and ensuring that the care they provide improves clients’ quality of life.

“We are here for our clients. We take the time to get to know them, what their likes and dislikes are. They are the most important person when we are with them… My position as a carer is to make my clients comfortable, happy, being a part of their community, enjoying themselves and to feel safe, this is an extension of my everyday life.”

Rhonda, member

The aim of TCL is provide a supportive and autonomous work environment through which they can attract and retain quality employee members. This is a significant competitive advantage over other care providers where employee turnover is as high as 25 per cent8. Employee turnover is a significant operating cost, detrimental to operating efficiency and negatively impacts quality of care via the loss of continuity of care staff.